Terms and Conditions
Last updated: January 2025
1. General Information
These Terms and Conditions ("Terms") govern your use of the website rakhesworldep.world and your purchase of products from Rakhesworldep. By accessing our website or placing an order, you agree to be bound by these Terms.
Rakhesworldep operates as an online retailer based in Berlin, Germany. Our business address is Tauentzienstraße 9-12, 10789 Berlin, Germany.
2. Orders and Order Process
When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or suspected fraudulent activity.
Order confirmation will be sent to the email address you provide. This confirmation does not constitute acceptance of your order; it serves as acknowledgment that we have received it. A contract is formed when we dispatch your order and send you a shipping confirmation.
You are responsible for ensuring that all information provided during checkout is accurate and complete. We are not liable for delays or failures caused by incorrect information.
3. Pricing and Payment
All prices are displayed in Euros (€) and include German VAT (19%) where applicable. Prices exclude shipping costs, which are clearly displayed during checkout before you complete your order.
We reserve the right to change prices at any time, but changes will not affect orders already confirmed. If we discover a pricing error after you place an order, we will notify you and give you the option to confirm your order at the correct price or cancel it.
Payment must be made in full at the time of order. We accept credit cards, debit cards, PayPal, bank transfer, and invoice payment for business orders. All payment processing is secure and handled by certified payment providers.
4. Delivery and Shipping
We ship to addresses in Germany and within the European Union. Delivery times and shipping costs are outlined in our Shipping Policy. Estimated delivery times are provided for guidance only and are not guaranteed.
Risk of loss and title to products pass to you upon delivery to the shipping carrier. You are responsible for inspecting products upon delivery and notifying us of any damage or defects within 48 hours.
If delivery fails due to incorrect address information or your unavailability, additional shipping charges may apply for re-delivery.
5. Returns and Refunds
You have the right to cancel your order and return products within 14 days of receipt, as detailed in our Returns Policy. This right applies to unused products in their original packaging with tags attached.
We will process refunds within 14 days of receiving returned products. Refunds will be issued to the original payment method used for the purchase.
Customized or personalized products may not be eligible for return unless defective. Please contact us before ordering customized items if you have questions about return eligibility.
6. Product Information and Availability
We strive to display accurate product descriptions, images, and specifications. However, slight variations in color, texture, or appearance may occur due to screen settings or natural material variations. Product images are for illustrative purposes only.
If a product becomes unavailable after you place an order, we will notify you immediately and offer a full refund or alternative product if available. We are not liable for unavailability beyond our control.
7. Consumer Rights (EU)
As a consumer in the European Union, you have rights under EU consumer protection laws:
- Right to withdraw from distance contracts within 14 days without giving a reason
- Right to receive goods that match their description and are of satisfactory quality
- Right to repair or replacement of defective goods
- Right to information about products and services in clear, transparent language
These rights are in addition to any warranties we provide and do not affect your statutory rights.
8. Warranty and Liability
We warrant that products are free from defects in materials and workmanship for a period of 24 months from the date of purchase. This warranty covers manufacturing defects but does not cover normal wear and tear, damage from misuse, or damage from accidents.
If you discover a defect covered by warranty, contact us immediately. We will, at our option, repair, replace, or refund the defective product.
Our liability is limited to the purchase price of the product. We are not liable for indirect, consequential, or incidental damages, except where such limitation is prohibited by law.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Rakhesworldep or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.
10. Website Use
You agree to use our website lawfully and not to:
- Attempt to gain unauthorized access to our systems
- Introduce viruses or malicious code
- Use automated systems to scrape or extract data
- Impersonate others or provide false information
We reserve the right to suspend or terminate access to our website for users who violate these terms.
11. Data Protection
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.
12. Dispute Resolution
If you have a complaint, please contact us at [email protected]. We are committed to resolving disputes fairly and promptly.
As a consumer in the EU, you have the right to use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
These Terms are governed by German law. If you are a consumer, mandatory consumer protection laws of your country of residence may also apply.
13. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated on our website. Your continued use of our website after changes become effective constitutes acceptance of the updated Terms.
14. Contact Information
For questions about these Terms, please contact us:
Rakhesworldep
Tauentzienstraße 9-12
10789 Berlin, Germany
Email: [email protected]
Phone: +49 152 13939463